Terms and Conditions of your use of our store, gaming facilities & website and FAQs

Returns or Exchanges (if applicable)

Our returns policy lasts for 14 days from you paying for your order. If 14 days have gone by since this event unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will only accept returns from the person who bought the item.

Certain items are exempt from refund or exchange such as gift vouchers. We will issue refunds for event tickets up to 48 hours prior to the start day of the event. We are unable to issue a refund after this for event tickets.

Under certain conditions we will only issue a part refund and not exchange (if applicable) such as books showing obvious signs of wear, items that have been opened or not in its original condition or that is damaged or missing parts not attributable to our error.

We cannot exchange or refund items that are in a sale. We only exchange items that are defective or damaged attributable to our error.

To complete your return, we require a receipt or proof of purchase, i.e. your order number, which shows evidence of a completed and paid for order.

OK I've got that, what do I do?

We only replace items if they are defective or damaged as outlined above. If you need to exchange it for the same item or want a refund, send us an email at enquiries@grimdice.co.uk with your name, address, customer details, a photograph of the problem where necessary and your order number. Once agreed send your item to:

Grim Dice Tabletop Gaming

21 Wellowgate

Grimsby

DN32 0RA

 

You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for the item then the original cost of shipping will not be included in your refund. If you receive an exchange then we will not refund the cost of original shipping. Please ensure you include your full name, address and order information to make it as easy as possible for us to process your refund or exchange. If you are shipping a high value item, you should consider using a postal service with tracking or buying shipping insurance. We will not refund the cost of such a service. We can't guarantee that we will receive your returned item. If you can't find the answer to your query here, please don't hesitate to contact us via enquiries@grimdice.co.uk.

Please be aware that some manufacturers require you to return the item to them directly for refund or exchange. When this is the case then you will be bound by their relevant terms and conditions.

What happens next?

We will inspect the item on its return and notify you of its receipt. We will then and advise you by email of our sole decision about accepting or rejecting your request to exchange of refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 business days. If approved your exchange will be dispatched within 2 - 4 working days of acceptance.

Late or missing refunds

If you haven’t received your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank – there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet then contact us on enquiries@grimdice.co.uk

I have a problem with my items or order, what do I do?

We're really sorry to hear that you have a problem. Please contact us on enquiries@grimdice.co.uk or on 01472 353024 with your name, delivery address, a photograph of the problem where necessary and your order number.

Can I cancel my order?

Of course however there are certain conditions and time is of the essence. Our average dispatch time is 2 working days so you must contact us by emailing enquiries@grimdice.co.uk or phoning on 01472 353024. If you contact us after the order has been dispatched we are unable to intercept your order and it will not be cancelled and you will be charged the full amount. You are responsible for cancellation of your order and remain responsible until we have acknowledged your request. If you wish to cancel your order on receipt then you must notify us within 14 days of receipt using the above contact methods. You cannot cancel your order if you have opened or used or in any way altered any of the items. Once you have notified us to a cancellation of the order you must return the items within a further 14 days. On receipt of all the items in the order we will acknowledge acceptance of your request and provide a refund within a further 14 days. You do not have to give a reason for cancellation however you must provide us with your name and order number. Without this we are unable to verify your order and issue a refund. You are responsible for notifying us of the intent to cancel and providing us with sufficient information to act on this. If you do not provide this information within 14 days of receipt you will not be able to cancel your order.

Can I add something to my order?

But of course! Time is of the essence though - get in touch with us via email on enquiries@grimdice.co.uk or call us on 01472 353024. We dispatch orders on average in 2 working days and we will do everything we can to stop your order going out and then you will need to purchase the item through our webstore and we can add it to your existing order. We are unable to add an item to an order if it has been dispatched.

My address is wrong - what do I do?

Time is of the essence. Contact us as soon as possible by emailing to enquiries@grimdice.co.uk or call us on 01472 353024. The average turn around for dispatch of an order is 2 working days so make us aware as soon as possible. Once the order has been dispatched we are unable to intercept a package. If this is the case then you will be responsible for contacting the delivery provider to see if they are able to assist you. You are responsible for ensuring that your delivery address is correct at the time of placing your order.  For clarity - we are unable to provide a refund or replacement if you have not given us the correct delivery address before the order is dispatched.

Multiple Orders Made at Different Times

If we notice multiple orders placed to be shipped to the same destination, we may decide to send them as a single shipment.

Items lost or damaged in post/transit

Once we have dispatched your order we are no longer responsible for it. You then assume responsibility for pursuing any claim with the postal service used for any items or packages lost or damaged in transit. We are not responsible for any items or packages that are delayed in transit once we have dispatched your order.

What is a Direct Order item?

This is an item that we do not hold but we order it direct from the manufacturer.  We still offer our usual discount on them however if the item is out of stock at the supplier then we have to wait for it to come back in again before we can order.  Once it has been ordered for you then once it is delivered to us we then post it on to you.  This may mean in some circumstance that we are unable to dispatch your order in the usual timescale, sadly we are not able to send updates on the status of your order however if you contact us direct then we can update you.

Do you take phone orders?

Unfortunately not. We may hold items for you depending upon the history, price, quantity and availability for you to buy in store. We may hold items for a maximum of 48 hours. We cannot guarantee availability of this service and if you fail to collect and pay for the item(s) in 48 hours then we reserve the right to put the item(s) back in stock for sale.

Can I collect my order from the store?

But of course - it would be great to see you in person and have a chat about your hobby and ours! When placing your order choose Collect in Store form the delivery options. It may be worth giving us a call in advance to ensure your order is ready for collection, call us on 01472 353024.

Where can I find a description of the items you sell?

Each item on the webstore has its own description and information. You are responsible for checking the description text and any images associated with the item.  We cannot guarantee that the image of the box is current to the relevant manufacturer packaging.

How do I know how much an items costs and any taxes I will pay?

Each item on the webstore has its own cost associated with it in the description. This includes relevant taxes for the area you reside in. You are responsible for checking the cost of the item.

How do I know how I can pay?

When you checkout then a list of payment options will be displayed. You can only choose from these options to make payments. Payment must be made at the time of placing the order.

How much does it cost to phone you?

All calls are charged at your usual provider rates for contacting a landline

Do you recycle packaging?

Yes we do, we are trying to reduce our environmental impact as much as we can and part of this is recycling packaging to send items out rather than sending them to be recycled. Any packaging that we can't recycle we use a recycling service to dispose of.

My order says it has been fulfilled, what does that mean?

This means your order has been picked and packed and then booked in with the relevant postal provider that you chose at checkout.  Your order will then be either dropped in to the courier collection point or collected from Grim Dice and start making its way to you.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

What Does "nnn Per Person" Mean?

At times, due to limited supply or exceptional popularity of a product, we will limit the sale of the product to the amount listed, i.e. One Per Person means only one of the product can be bought by one person.  This is to make it as fair as possible and so that as many people as possible can order the products.

If an items is listed as "One Per Person" then you are not allowed to buy the product for yourself and then another one for another person.  

Anyone found trying to bypass this will have their order/s cancelled at the time of the item/s being available for collection or dispatch.  Examples of trying to bypass these limits include (but are not limited to) using different email addresses, variations on spelling of names, variations on addresses.

Are there any limitations on Direct Order/Games Workshop items?

Items marked as Direct Order are limited to a maximum of three of each item.  In addition we are unable to supply Games Workshop products (including Direct Order) items to businesses, resellers or shipping/fulfillment addresses.

Repeated violations or attempts to bypass this will result in accounts being suspended.

Are there expectations when I use the gaming tables

Yes there are.  If gaming tables/space, especially the RPG room, is left in a poor condition, i.e. if someone is booked into the area straight after you and would not be able to use it due to it needing to be cleaned, then we may invoice you for the time needed to clean it to the nearest full hour.  Examples of this are leaving food left on floor or tables, excessive amount of empty containers/wrappers/bags/food packs left on floor or tables - this also includes if the room or space is left with a bad odour or smell.

Repeated breaches of these expectations will mean that you will not be allowed to use the RPG room or that you are not permitted to book gaming tables.

What are Klarna Payments?

Please check out our information page on Klarna payments at https://grimdice.co.uk/pages/klarna-payments-faq as we work in cooperation with Klarna, and we comply with applicable laws

Agreement to these terms and conditions

Your continued use of this site will constitute your acceptance of these terms and conditions. At times it may be necessary for us to make changes to these terms and conditions at our sole discretion. We encourage you to frequently check this page for any changes. Continued use of this site will constitute your acceptance of any changes to these terms and conditions